Frequently Asked Questions

Contact the support immediately or you may post a new job then hire the same freelancer, then pay for the additional amount that you both agreed.

It’s up to you how much is your budget. Freelancers rates depend on their skills and experience.

Sign up and register for free. Once done, you can post the job details on the home page by clicking the ‘find expert’. Choose any of the categories then complete the required information to complete the Job post.

At the end part of the job post, it will require you to attach files. Or you may send it via support email at info@coworkmates.com. (Always add the Job id as a Subject message to the support). You may also send the instructions during your conversation on chat page with the freelancer.

Once you accept or hire a freelancer, the chat page will be enabled. Please note that sharing of other personal contact information is a major violation for both freelancer and client. It may lead to deactivation of the freelancers account for 3-6 months. Always keep the communication through apps chat page ONLY.

You may contact the freelancer at any time. You are allowed to communicate with him/her anytime you want. But please always consider your time difference.

That is totally a major violation. The system detects sharing of personal accounts and information. It will lead to deactivation of both accounts (freelancer and client). Refund will no longer be issued if both parties shared and agreed to pay directly on the freelancers payment account. All payments should be settled to the company account Only.

This is a major violation. Freelancers will be sanctioned for higher charges (50%), deactivation of bidding, deactivation of account and worse, payment will be on hold for 3-6 months.

Contact the Support immediately via email at info@coworkmates.com or live chat to assist you and help you reach out to your freelancer.

Yes! Certainly. You can always check the progress of the job anytime. Just consider your time difference.

It’s up to you how much is your budget. Freelancers rates depend on their skills and experience.

Yes. refer to revision policy (Policy page)

You can always request for a revision. (refer to Policy Page – Revision)

Failure to meet the deadline is very rare on this App. However, if an emergency occurs, you may contact first the support so they could help you verify the reason. If the freelancer intentionally did not work on the job, we will issue a refund immediately on the same day. (refer to Policy Page – Refund). Please allow us to verify within 24-48 hours.

We accept payments via Paypal, Apple Pay, Major Credit and debit Cards like Visa,Mastercard and Amex.

Deposit amount is required as we have to secure the freelancers payment. However, deposit will be held by the company where it can be refunded anytime for cases like, cancellation of job before the freelancer started to work on the task (refer to Policy Page – Refunds). So once you pay the deposit, the status of the job will be ‘in progress’ which is an indication to the freelancer that he can start working on the task.

Yes, however we have restrictions on cancellation. We only allow cancellation IF the freelancer has not started working on the job yet.

Check if the required information is complete and correct. It also should match with the information you provided during registration on the App.

Yes! Make a request to delete your Job post to the Support. However, we couldn’t delete a job if a deposit was already made and you have assigned it to the freelancer.

When the job is completed and you are satisfied with the work, Click the ‘release’ button then the amount will automatically show on the freelancer’s account.

Contact the support right away. They will send the file/document to your email immediately.

Contact the Support Team immediately so they can address the issue and wait for their instructions.